Leighton Hall Auctions - FAQ
Welcome to Leighton Hall Auctions! Whether you're new to the world of antiques or a seasoned collector, we aim to make your experience with us as seamless and enjoyable as possible. Below are answers to some frequently asked questions about buying and selling at our online auctions.
General Information
Q: Who are Leighton Hall Auctions?
A: Leighton Hall Auctions is a friendly yet professional antiques auction house based in Staffordshire. We pride ourselves on our transparent approach to the buying and selling process, ensuring that our clients feel confident and informed every step of the way.
Q: Where are you located?
A: We are located in the market town of Stone, in rural Staffordshire, but our online auctions mean you can participate from anywhere in the world!
Q: How can I contact Leighton Hall Auctions?
A: You can reach us via email at info@leightonhallauctions.co.uk or by phone at 01785 561799. We’re always happy to help with any enquiries about buying or selling at auction and any other related queries too!
Buying at Auction
Q: How do I register to bid in an auction?
A: To register for bidding, simply create an account on our website and follow the instructions for bidder registration. This process includes verifying your identity for security purposes. You can also register direct with ourselves by contacting us via the means below to register for an absentee bid or a telephone bid.
Q: How do online auctions work?
A: Our online auctions are live events where you can place bids in real time. You can view the catalogue upto three weeks before the auction date, and you can place absentee bids if you're unable to participate live.
Q: What should I consider before bidding?
A: Before bidding, we recommend thoroughly reviewing the item descriptions, images, and condition reports provided. If you have any questions, don’t hesitate to contact us for further details.
Q: Can I inspect items before the auction?
A: Yes, we offer virtual viewings and detailed condition reports to help you make informed decisions. If you wish to inspect an item in person, we also hold open viewing days too! These shall be advertised on the auction information.
Q: What are the payment methods available?
A: We accept payments via cash, bank transfer and also debit/credit cards (limits apply) Full payment details will be provided along with an invoice upon the successful winning of a bid.
Q: How do I collect my purchased items?
A: You can either collect your items in person from our Stone saleroom or arrange for delivery. We offer an in-house postage service and we also work with trusted shipping partners and can assist in organizing transport at competitive rates.
Selling at Auction
Q: How do I sell an item with Leighton Hall Auctions?
A: Selling with us is straightforward. Contact us with details of the items you wish to sell, and we’ll provide an appraisal and advice on whether they are suitable for auction.
Q: What types of items do you accept?
A: We specialize in antiques, collectibles, fine art, jewelry, and other valuable items. If you're unsure whether your item is suitable, feel free to reach out to us for a consultation.
Q: What are your commission rates for sellers?
A: Our commission rates are competitive and transparent. We charge a standard seller’s commission which is deducted from the final sale price, an entry fee per auction lot will also apply. This information can be found on our website HERE!
Q: What happens if my item doesn’t sell?
A: If your item doesn’t sell, we will discuss the next steps with you. This may include re-listing the item in a future auction or returning it to you.
Q: How and when do I get paid after the sale?
A: Payments to sellers are typically processed within 14 days after the auction, once the buyer’s payment has been received and cleared. We can pay via bank transfer or cheque, depending on your preference.
Transparency and Support
Q: How transparent is the bidding process?
A: At Leighton Hall Auctions, we ensure a completely transparent bidding process. All bids are logged and can be tracked through our online platform, and the final sale price is made public after the auction.
Q: What support is available if I have questions or issues?
A: Our team is always available to assist you with any questions or concerns. Whether you're a buyer or a seller, we’re here to provide guidance and support throughout the process.
Q: Do you offer any guarantees on items sold?
A: While we provide detailed descriptions and condition reports, all items are sold “as is.” We encourage potential buyers to review all available information and request further details if needed.
We hope this FAQ has answered your questions. For more information, please don’t hesitate to contact us directly. We look forward to assisting you in your buying or selling journey with Leighton Hall Auctions! You can contact us on 01785 561799 or by emailing us at info@leightonhallauctions.com.
Thank you for choosing Leighton Hall Auctions, where professionalism and a friendly approach go hand in hand. Happy bidding!